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FAQ's

 

1 - HOW DO I CARE FOR MY JEWELLERY?


To look after your fashion jewellery, you should remove it when bathing, exercising or sleeping. Store in tissue paper and clean regularly with a silver polishing cloth. Do not use jewellery cleaner. Keep your jewellery in a dry place.

 

2 - HOW DO YOU SOURCE YOUR JEWELLERY

We handpick small jewellery designers who produce contemporary and individual pieces at affordable prices. Our aim is to offer something fashionable and stylish, yet different. 

 

3 - HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?


For UK orders, if your style is in stock then you will receive your order within 4 working days. If however we are out of stock we will notify you of the approximate waiting time. If that particulary piece is not being made anymore, or you'd rather not wait, we will offer you either a simialr alternative or a full refund.

 

4 - HOW WILL MY JEWELLERY BE PACKAGED?

All orders are gift-wrapped in tissue paper.

 

5 - WHAT IF I CHANGE MY MIND?

If you are unhappy with your  purchase you can email us at esther@villancher.com and we will accept returns up to one week after delivery. Jewellery must be returned with all tags and packaging. Please refer to our Terms & Conditions for full details.

 

6 - HOW ACCURATE ARE THE PICTURES ON YOUR WEBSITE?

Depending on your computer screen, colours may vary slightly. With natural stone products, sizes, shapes, and colours will vary as no two stones are the same. They will however be very similar to the picture shown on our website and give a good representation of the product you are ordering. Please contact us before your purchase if you require more detail about a specific item.

 

7 - HOW CAN I FIND OUT ABOUT YOUR NEW COLLECTIONS AND DESIGNS?

You can "like" us on facebook https://www.facebook.com/Villancher.Jewellery

Our Facebook page is being updated regularly with the latest news and pictures.

Villancher | Chy Yn Gwydh | Penpol, Feock | Cornwall TR3 6 RU | UK | Tel:+44 (0) 7801 568815
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